PLEASE READ THIS INFORMATIVE QUESTION AND ANSWER PRESENTATION TO ASSIST YOU IN USING OUR ONLINE PAYMENT SYSTEM.
1 – When I register I am prompted to enter my account number. What are they referring to?
This is the alpha numeric characters appearing on the upper-right side of your monthly billing statement just below where it says “Account No.”, just to the left of the billing date.
2 – When setting up a recurring payment it asks me to select “frequency of payment”. How does this work? How does the upper limit work?
This defaults to “Current monthly amount due”. Keep this default selection if you wish to pay the amount billed to you each month. If you take this selection you will be prompted to enter an upper limit. Set the upper limit high enough to accommodate your monthly base charge (maintenance, common charge or rent) and possible future increases thereof, any variable charges that are billed to you each month such as electric, and any special charges that are customarily billed to you at various times during the year.
Frequency of payment also provides you with the selection “fixed monthly amount”. With this selection the amount entered will be pulled from your account without regard to the amount due per your monthly billing statement.
To summarize, “Fixed monthly amount” pulls from your account every month the amount you indicate. “Current monthly amount due” pulls from your account the amount billed to you that month (up to the upper limit amount that you had established).
3 – What do I have to do in the event of an increase to my monthly base charge (maintenance, common charge, or rent)?
For recurring payments based on the “current monthly billing”, the system requires you to set an upper limit for your own protection to avoid the potential of unlimited access to your bank account. However, as described in item 2 above, your upper limit should allow for a reasonable cushion. If you are notified about an increase to your monthly base charge, make sure your upper limit will accommodate the increase. Select “view edit” in the section entitled “Your Recurring Payment(s)”, increase the upper limit and then select edit. It will take you to a new screen to verify your revision. Then click “submit”. If you have set up a “fixed monthly payment”, edit it in a similar fashion if necessary to accommodate an increase in your monthly charge.
(Please note: If you receive a message that says “The payment date must be month/day/year or later”, after you revise the upper limit and select edit, simply reestablish your payment date in the following month. For example, if it is December and you have established the 10th of the month as your payment date, simply change it to January 10th.)
4 – When arranging a payment the system indicates my balance. What does this represent?
This represents the amount due as per your monthly billing statement. It will not track payments received by us subsequent to the generation of your monthly bill.
For current information on your balance which is updated every day, please register on our tenant portal by selecting “View/Edit YOUR Account” on our homepage at Midboro.com. Have your account number on hand when registering. Here you will be able to view your current billing information as well as your billing and payment history. You will also be able to update your contact information.
5 – When I log into the bill payment system the first thing I see is a message that says “you have not scheduled a one-time payment”. I did, in fact, schedule a one-time payment. What happened?
This message is only referring to future one-time payments. This does not refer to any payments you previously arranged that have been executed. Any one-time (and recurring) payments previously executed through the system can be viewed by selecting “view payment history” from the menu on the left hand side of the screen.
6 – I own more than one apartment. Do I have to register them all separately?
You can add additional apartments to an existing registration by selecting “Add Additional Lessee Account” from the menu on the left hand side of the screen.
7 – I can’t seem to find an email confirming my payment or providing me with my password which I have forgotten. Why not?
Any email from Klik will be from “CustomerCare@Klik.com“. If you can’t find it look in your junk mail folder.
8 – When prompted to enter a dollar amount what format should it be entered in?
Use numerals and a decimal point only. Do not use a comma or a dollar sign. So for example, eight hundred and seventy five dollars and fifty three cents should be entered as 875.53
9 – Reminder – Where can I register to make monthly payments on line?
All registrations are done through the Midboro home page. Select “Make monthly payment on line” from the top choices on the Midboro home page. Then from the choices on the next screen, select “Make payment – Midboro online payment system”. Do not try to access Klik directly. You can only register through the Midboro home page.